Welcome to our Customer Support Center. Thank you so much for your interest in torraspower.com!

If you cannot find answers to your question from the questions below, please feel free to contact us via email. A support agent will get back to you in a timely manner.

 Support Email: support@andobil.com

Order & Delivery

  • Where to buy TORRAS & Andobil products

    Currently, we only sell on Amazon. Please click below go to TORRAS or Andobil  Amazon store. thank you

    TORRAS:https://www.amazon.com/gp/product/B07MBHXPT2

    Andobil :https://www.amazon.com/andobil

  • Can I cancel or edit my order?

    Currently all our products are fulfilled by Amazon. So if  you want to cancel or edit your order, please contact Amazon soon before it is shipped out.

    https://www.amazon.com/gp/help/contact-us/

  • How does my product to be shipped?

    Currently all our products are fulfilled by Amazon. If  you encounter any delay or empty package, to solve the issue much efficiently, please contact Amazon for a quick help. I'm sure they will give you a reasonable compensation or explanation. 

    Here is the link to contact them, https://www.amazon.com/gp/help/contact-us/

    Or you can call them for more details, 

    — U.S. and Canada: 1-866-216-1072

    — International: 1-206-266-2992

    They are available 24 hours a day, 7 days a week.

    I hope you find this information helpful. If you still have any problem, please click Here to contact our customer service any time.


Warranty & Returns

  • Is there a warranty for TORRAS & Andobil products?

    All products purchased directly from TORRAS  & Andobil on Amazon are covered under our 30-Day Money Back Guarantee, and 180-days quality-issue replacement.

    If you are not completely satisfied with your purchase, you are more than welcome to return the product(s) to us within 30 days for a full product refund, and contact us for a new replacement within 180 days.


    *Recommended:  TORRAS  & Andobil provides much more convenient ways for return and refund. Please click Extend a warranty or Process a Warranty for details information.

Promotions & Other

  • How can I participate TORRAS NEW RELEASE Plan?

    Plan A: Slide to the bottom of the page and subscribe our website.

    Plan B: Follow @torrasglobal on Facebook.

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